Australia
ADMIN
Industry:
Administration & Secretarial
Career level:
Mid-level
Employment type:
Full time
Job location:
Australia, Sydney
Salary offered
Negotiable
Requirements
Education:
Bachelor's Degree
Experience:
2-5 years
Languages:
English
Driving license:
No
Job role
The main responsibilities of the role are as follows:
Provide accurate incident resolution and service request management within timeframes defined in any agreed service or operational level agreements, meeting or exceeding internal client expectations.
Ensure accurate and up to date recording of information relating to Incidents or Service Requests are made in the Service Desk Management System
Liaison with all internal and external support teams to resolve incidents and assistance in project related work
Facilitate the provision, configuration and installation of new hardware and software solutions for the internal client base
Creation/maintenance of associated documentation in the IT Operations Knowledge Base
Securely Maintain the IT physical and digital environments
Technical Attributes
Essential
High level of experience in supporting and using Microsoft Office products – Outlook, Word, Excel
Experience in building Windows Operating Systems - desktop and server, including hardening, patching
SQL Server Management for troubleshooting. Create and manage maintenance plans, Simple SQL script maintenance
Windows PowerShell Scripting
Desirable
IManage Work 10 Client and Server Support
Aderant Expert 8.0 and above – Client and Server Support
SQL Reporting Services Management and Report Building
Azure AD deployment and management
Managing Citrix Environments
Experience with Azure MFA or similar
Education – Mandatory
Post Graduate degree in Business or Technology discipline
Education – Desirable
Microsoft O365 Security Administrator
Microsoft Azure Administrator Associate
Citrix CCA-V
IManage Certified Engineer
Professional
Builds and maintains strong working relationships
Identifies and prioritises workloads
Able to review technical information and articulate in clear, concise language
Works collaboratively and communicates with peers
Personal
Excellent time management and organisation skills
Ability to work autonomously with a proactive approach
Excellent oral and written communication skills
Takes ownership and assumes accountability for issues relating to their workplace, workloads and relationships
If this sound like something you would be interested in and have the relevant legal sector experience then I would love to hear from YOU
Benefits
Medical insurance
Ticket home
Company background
We’re a leading managed services provider, focused on turning your technology challenges into real results.
Technology comes with a lot of promise, but in a lot of cases, is always more complicated and difficult in the delivery. Well, our purpose is to make technology real by bringing clarity to the cloud — leading secure multi-cloud solutions. In fact, we’ve been securing and managing most of the NSW government agencies’ clouds for the last 20 years, so our expertise, governance, and security are tested at the highest levels.
