Australia
CUSTOMER SUCCESS SPECIALIST
Industry:
IT & Telecommunications
Career level:
Senior
Employment type:
Full time
Job location:
CBD, Inner West & Eastern Suburbs, Sydney
Salary offered
50 001 to 100 000 AUD
Requirements
Education:
Specialist's Degree
Experience:
2-5 years
Languages:
English
Driving license:
No
Job role
Benefits
Join a fast growing organisation with an awesome culture - voted 20th Best Place to Work in Australia!
Convenient Sydney CBD location - Brand new offices
ASAP start
Work with a friendly and flexible manager
Opportunity to progress into Senior Enterprise sales team or technical teams
Phone allowance and Laptop provided
About the role
Join our fun & friendly Customer Success team headed by a successful and supportive leader. Based out of our brand new Sydney Office, you will be acting as an escalation point for all non-incident related enquiries from our customer base. More broadly, you will assist all of AC3's customer base through providing general advice on non-technical matters, cost optimisation and identifying upsell opportunities. Further responsibilities include:
Support advanced customer requests by either resolving yourself or escalating to the appropriate internal team within SLA
Act as a senior go to person within the Customer Success Business Unit for high level customer queries
Take ownership of customer queries
Document 3rd party reseller agreements and ensure costs are on-charged to customers at the correct rates
Skills & experience
5 years previous experience working in Client Services, Customer Service or Service Delivery
Experience with Cloud Health or alternative Cloud Cost Management tools such as Stax, Cloud Ability, CloudIn, Flexera, or AWS Cost Explorer would be advantageous but not necessary
Experience with Service Management tools, preferably ServiceNow
Experience working with an MSP
Clear written and verbal English communication skills is a must have requirement for this role
Financial, billing, and vendor invoicing experience within IT would be highly regarded
Culture
As number 30 on Australia’s Great Places to Work list, it’s clear that culture is a top priority at AC3. We approach business with family values, which means people here have real relationships that go beyond work. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it simple and live by our fours ways of being:
Own It: If I say I’m going to do it, I do it. And I give it my all.
Better It: I take the current status quo and make it better.
Brave It: I listen, say what needs to be said, and do the right thing. Especially when it’s tough.
Enjoy It: I take my work seriously, but don’t take myself too seriously.
We’d love for you to experience the AC3 way for yourself!
If you are interested in the position, are available quickly and believe that your skill set is suited to the requirements then please put forward your application via the APPLY button.
Every position at AC3 will require to undergo a National Police Check.
Benefits
Medical insurance
Meals
Company background
About the company
At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.
We are a growing business with a focus on three technology areas – cloud and infrastructure, cyber security, and software and data integration. We support our customers at every step of their technology journey, from consult, to procure and build, to run and optimise and talent management.
We’re a company that believes in doing the right thing by our customers and each other, and delivering on our promises. Beyond getting to work with cool tech and cool clients, you’ll also find real recognition and flexible work that works for you.
