Australia
HEAD OF DELIVERY, DIGITAL HEALTH SERVICES
Industry:
Energy & Utilities
Career level:
Senior
Employment type:
Full time
Job location:
Australia, Burnie
Salary offered
200 001 to 300 000 AUD
Requirements
Education:
Master's Degree
Experience:
0-2 years
Languages:
English
Driving license:
No
Job role
Job Description
We are a world leading Health & Care organization with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives. In Australia, we help to take care of people through our leading health insurance services as well as providing a personalised approach to care through our modern Dental clinic network, our Bupa Optical stores, Bupa Medical Visa services and over 70 Bupa Aged Care Homes. Bupa Therapy, along with our Medical and Wellbeing Centre provide a multidiscipline approach to care.
At Bupa our people are transforming and making a difference in the world of Health & Care.
About The Opportunity
A challenging, permanent opportunity for a Head of Delivery, Digital Health Services has risen within Bupa. This position can be based either in Melbourne or Sydney.
This position will aim to lead the digital delivery team and portfolio for Health Services 80% and Aged Care Australia 20% to achieve key digital capabilities.
Reporting into the Director of Technology, Health Services and Aged Care Australia, this role will managed up to eight direct reports across the Digital Development team, Portfolio/Project Manager and Business Analyst(s).
Responsibilities
The primary focus being successful delivery of Technology, Digital and Business programs of work within expected scope budgets and timelines, the other main responsibilities will include
Successful delivery of Technology, Digital and Business programs of work within expected scope budgets and timelines.
Collaboration on the digital technology strategy, roadmaps and architecture framework and delivery across the portfolio of businesses.
Managing, mentoring and up skilling a talented team, consisting of technical digital focused development roles.
Managing, mentoring and up skilling a talented team consisting of Project Manager(s), Business Analyst Leads, Business Analysts and Change Managers.
Release Estimation and Resource Management for capacity teams on key deliverables and backlogs.
Managing key vendor relationships.
Working with key business stakeholders and project sponsors to manage expectations and outcomes, key project milestones and delivery deadlines.
Working closely with the Heads of Technology and Business stakeholder is each business unit, on business requirements and outcomes and end to end to digital and technology roadmap.
Deliver the capability and integration roadmaps and content experience maturity framework to deliver personalized content for customers across our digital channels.
Work closely with the various digital, technology and business teams on portfolio management.
Ensure appropriate agile and project methodologies are enabled with clear business and project requirements.
Be responsible for service levels and operational impacts improvement including backlog or enhancement which improve product performance.
Deliverable: Legal and regulatory compliance, adherence to internal operating procedures together with the management of business risks is the responsibility of every Bupa employee. You are required to comply with Bupa’s risk and compliance policies, procedures, frameworks and regulatory requirements, as they apply to your specific role at Bupa.
Deliverable: Ensure that Bupa Australia’s Health & Safety policy and associated policies and procedures are effectively implemented to minimize risk and to provide employees with a safe working environment and safe systems of work.
Knowledge And Experience Required
Bachelor’s degree in Computer Science, Information Technology or equivalent work experience in a customer centric digital capacity in Retail, Financial services, Healthcare or other relevant industries.
Experience in Full Development Stack, Customer Relationship Management, Content Management and Ecommerce technologies which enable a compelling simple customer journey.
You have deep expertise and knowledge of the digital and data domain with 10+ years of experience
You have 5+ years of experience leading Architecture design for digital technology focused business
Experience in various agile (Scrum, Kanban, etc.) and other project methodologies.
Team and people management of a digital development team and business engagement teams to deliver a robust digital and data capability including day to day support.
Previous exposure to working with Human Centered Design concepts, customer experience, Marketing and business growth teams
Demonstrated grasp of strategy development techniques and ability to work effectively with professional business strategists.
Commercial acumen in the context of business growth, with an understanding of technology strategies relative to commercial risk and reward (e.g. build vs buy vs partner etc.)
Experience working within matrix structures, with demonstrated ability to broker outcomes effectively and collaboratively with colleagues and peers.
Experience working within innovation-centric environments, e.g. within entrepreneurial technology organizations or agencies/consultancy.
This role is seeking a versatile Digital Technology Leader with exceptional commercial acumen and engagement skills. Proven experience, managing and building teams and portfolios is a MUST and so, is the experience with Lean methodologies as this role is requiring someone who can instill nimbler/unambiguous ways of doing things via Lean Operating Models.
We, at Bupa are constantly evolving our ways of working for a better and efficient tomorrow. We also understand that every individual has a life outside of work and for this reason we offer flexible working options that would not only help you personally but professionally too, and in a way, would enable you to bring the best/authentic version of yourself to work.
We, would love for you to join Bupa and make a difference, add value and feel valued in a place that is set apart from the rest.
Why join Bupa?
Flexibility, is true to its word
Yearly bonuses and a range of discounted insurances
Progressive and thriving culture, a conducive work environment to enable Bupa employees to bring their true/authentic self to work, each day
Fostering innovation and creativity to be at the heart of everything we do
Join us
Bupa believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace, and we take pride in creating exceptional and meaningful work experiences, encouraging innovation, delivering award winning benefits to our employees and being involved with our communities.
Bupa has everything – growth, passion, results and a caring & supportive culture that surround a burning ambition and purpose that is the best in the world.
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.
Find the purpose in your career!
Time Type
Full time
Job Posting End Date
02 Mar 2021
Benefits
Medical insurance
Company background
The Department of Defence is responsible for defending Australia and its national interests. By growing local and international Defence partnerships and investing in the Defence Industry to develop and deliver innovative, cutting-edge capabilities, the department promotes the security of Australia and protects its people.
