Australia
QUALITY SUPPORT OFFICER
Industry:
Hospitality
Career level:
Manager
Employment type:
Full time
Job location:
Australia, Burnie
Salary offered
200 001 to 300 000 AUD
Requirements
Education:
Specialist's Degree
Experience:
2-5 years
Languages:
English
Driving license:
No
Job role
Job Description
About the opportunity
ADF Health Services Contract provides integrated and seamless end-to-end health support to 85,000 Australia Defence Force (ADF) personnel across 59 facilities. This includes integrated workforce providing health services such as primary and occupational healthcare, dental, physiotherapy, mental health and psychology services, pharmacy, occupational rehabilitation and health administration. As well pathology, imaging and radiology, vocational rehabilitation, mental health, hospital, specialist, allied health, patient transport and other off base services enabled by Bupa systems.
This opportunity has created the need for a Quality Support Officer to join the team. This newly created role will play a key role in supporting the Quality Assurance Lead to develop, implement and maintain a quality framework across the business. You will assist with achieving and maintaining ISO 9001:2015 certification for our ADF Health Services Contract, along with Work Health & Safety system support. This role can be based in either our Melbourne or Brisbane BUPA offices, when not working from home.
How will I help?
Key Accountabilities Include
Assist the Quality Assurance Lead in ongoing maintenance of the Quality plan and Quality objectives (Data gathering, analysis and reporting to support continuous improvement as required)
Assist staff to ensure all reported incidents, complaints and compliments are entered into the incident management system and actioned
Perform quality functions including policy and procedure writing, inspection and testing of process controls
Assist with internal and external audit programs including conducting audits, documenting and or reviewing audit reports
Assist with monitoring and maintaining certification to Australian Standard AS/NZS 4801 (Occupational Work Health & Safety) and support the transition to the International Safety Standard ISO450001
Administration duties including, minute/action/decision taking reporting on follow-up actions, drafting of correspondence and assist with meeting coordination
What’s in it for me?
As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. This role offers great career growth and succession planning.
Perk Highlights
Discount on our health insurance, travel, car, home, contents and pet insurance products as well as Bupa services such as Dental and Optical
A ‘People First’ wellness program – SMILE. Provides a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general well-being guides and product discounts. You will feel happier & healthier for working at Bupa!
What do I need?
This role would suit someone who has at least 2 years+ experience with Work health and Safety (WHS) systems, Quality Management Systems (QMS), policies and procedures, internal audit programs and incident management programs. You will have proven experience of achieving deadlines in a high volume, with high levels of accuracy. Previous experience with ADF or a background in health is advantageous
Specifically, You Have
ISO 9001:2015 Quality Management system and Work Health & Safety Foundation qualifications
Can demonstrate an ability to synthesize multiple inputs to produce insights and articulate these succinctly in PowerPoint and Excel
Advanced Excel skills, including use of complex formulae and macros
Experience developing and maintaining reporting and dashboards
Excellent organisational and communication/interpersonal skills with the ability to distil complex information
Ability to work autonomously and take accountability for deliverables and outcomes
You must be an Australian citizen and be able to attain and maintain a baseline security clearance from the Defence security and vetting service.
What is it like to work here?
Bupa is a world leading Health & Care organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives. In Australia, we help to take care of people through our leading health insurance services as well as providing a personalised approach to care through our modern Dental clinic network, our Bupa Optical stores, Bupa Medical Visa services and over 70 Bupa Aged Care Homes. Bupa Therapy, along with our Medical and Wellbeing Centre provide a multidiscipline approach to care.
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.
Time Type
Full time
Job Posting End Date
22 Apr 2021
Benefits
Medical insurance
Company background
The Department of Defence is responsible for defending Australia and its national interests. By growing local and international Defence partnerships and investing in the Defence Industry to develop and deliver innovative, cutting-edge capabilities, the department promotes the security of Australia and protects its people.
